Q:
Are the prices listed on the buy it now
pages guaranteed?
A:
No. Prices are
subject to change without notice. The page you
are viewing may be in the process of being
updated. Call the store to verify you final
price.
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Q:
Do you have a testimonial page?
A:
Yes. Our testimonial page is
located
here.
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Q:
Will an insert raise my gas bill?
A:
No. You should actually save money
on gas. 1st - these units are more efficient
than almost all home furnaces. 2nd - you are
primarily heating the room where the unit is,
making that room comfortable without having to
heat the entire house. The heat will travel to
the adjacent rooms as well. We heat our entire
house with our 40,000 BTU insert.
Here is a copy of
my personal gas bill after we got an insert. We
save over $28.00 per month, every month.
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Q:
How long have you been in business in Fresno?
A: Since 1989. We used to be Timberline Construction,
with the same contractor's
license number.
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Q:
Have you ever had a complaint against your license?
A: Never!
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Q: Have you ever had a complaint filed against you with the BBB?
A: Never!
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Q:
If I hire you to do work for me and I am not happy with the finished product - then what?
A: From time to time this may happen. You don't like the
color, or the insert looks unlevel to you, or you want it moved to the left a little - something like
that. We always try to have our customers 100% satisfied before we leave the first time.
We will do everything within our power to make
you happy. This is why we have no complaints
filed against us.
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Q: What if I notice something a week later that I don't like with
the installation?
A: We want you 100% satisfied. For this reason, we will
come back out to try our best to resolve the problem to your satisfaction
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Q: What if after a year, I have somebody other than you do a
cleaning or repair and something happens to my unit? Say the blower quits or the flue pipe comes off?
A: We prefer to service and maintain our products for
you. However, if you live out of the area, this may not be cost effective for you.
Unfortunately, you assume some risk that a third party may not be totally familiar with the
product or our installation methods. If a third party cleans, moves , repairs, services or
otherwise works on a product that we installed originally, that third party will be responsible
to fix any such problems arising from his or her work on the product we installed at their own
expense. There would be a fee imposed if we come back out to resolve such an issue.
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Q: Am I safe buying from your on-line store?
A: Yes. We have made your on-line purchases as safe as
possible by using PayPal for your check out process. PayPal has the lowest card theft
occurrence in the world as far as we have determined.
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Q:
How long does it take for me
to receive my product after I order it?
A:
In many cases, it will be in
stock in the warehouse in Sacramento and we can
have it the next day. Otherwise, usually 7 to 10
business days is the average. You are always
welcome to check before you buy.
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Q:
Can I return my unit after the
sale?
A:
Unfortunately, if your unit was special ordered,
as most of our units are, there are no returns
or exchanges. This is because we have already
paid for your unit along with the freight to get
it here. This is why we offer to do a
pre-install consultation within our service
area to be sure the unit you have chosen will
work in your home. Not all fireplaces are
allowed in all municipal jurisdictions. Wood and
pellet for instance have restrictions in most
areas. Double check with your local code
enforcement agency before you buy.
A 15% restocking
fee applies on all approved returned
or cancelled orders that were not special order
originally. Returned orders after 30 days from
original order date are subject to a 50%
restocking fee. All refunds are issued
by check. Allow 15 business days for processing.
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